Update on COVID-19 Procedures and Precautions. As of 3/20/2020 at 6:00pm, we will be closing temporarily to further protect our guests and staff from the threat of COVID-19. To contact us during this time, please email [email protected].
To our clients and customers, firstly I want to thank you for your continued business. I know that there is a great deal of concern about COVID-19. We share in those concerns; I want to review with you about the operational adjustments and enhancements on existing procedures that we currently have in place for everyone’s safety.
As many of you know we are a family owned and operated business, each and every one of our staff is a loved one to us and their safety and the safety of our customers is our top priority. We have always focused on cleanliness and food safety at our park as we welcome so many visitors each year from all over the globe. That being said we are now intensifying our procedures to ensure that our guests feel comforted knowing our staff is working hard to keep all surfaces clean and disinfected. We are encouraging all staff to take precautions and to remain at home if they are immune compromised or are exhibiting any symptoms at all. We are also encouraging our staff to pay attention to any guests who may be showing signs of illness. We have added additional hand sanitation stations throughout the park and as always, our guests are encouraged to wash their hands for 20 seconds with soap and water. Our airboat adventures, exhibits and educational presentation areas all outdoors in the open air.
Caring for our animals has always been as important to us as our staff and visitors and their health and safety is of equal concern. All of our rescued and adopted reptiles remain healthy. As a precaution we will continue to check in on each of them several times daily and additionally we have an exotic vet on standby. We don’t however anticipate this being an issue for them. We have stockpiled additional foods and medications for them in the event that supplies become limited.
If you have an existing reservation look forward to seeing you and want to assure you that we are doing everything we can to provide the safest experience possible. We will adjust operationally should any further changes be recommended by our state or government so please call prior to arrival for your tour for the latest details. If you need to change or cancel a reservation or would like to reschedule for a later time please feel free to reach out to us at 954-389-0202, or [email protected] Please note all cancellation fees or charges are waived at this time. For your convenience or if you wish to purchase tickets to visit us soon please find links to our website: www.EvergladesTours.com.
Our focus, as always, is to ensure we meet your needs while doing our part to keep you, our employees, and our communities safe. Thank you for your continued trust in our family, wishing you all health and well being until we can welcome you to our park in the future. Lastly, as a company that cares deeply about people & planet, our thoughts remain with those directly affected by the virus and those working tirelessly to treat them. We appreciate you.
Christina Soverns Schwartzman
Chief Business Officer
Sawgrass Recreation Park